Order Terms

ONLINE ORDER TERMS

1. We only accept PayPal payment.
2. All orders once successfully made cannot be changed, canceled, refunded nor exchanged.
3. Please ensure a valid 8-digit Hong Kong SAR phone number is provided upon check-out in order to receive SMS or call from SF for delivery purpose from S.F Standard Delivery Service. While you should receive SMS from S.F Store Self-pickup Service and S.F Locker Self-pickup Service with all +852/+853/+86 mobile number
4. SMS will be sent to your mobile on or before the delivery date with your SF waybill number. You may check the delivery status with this waybill number on SF website.
5. We will send an order confirmation email to you in which details of the order will be included. If you did not receive an order confirmation email, please contact our customer service.
6. If you have any questions, you can contact our customer service by email or phone as below:
   Telephone：+852 2178 1869
   Email：avenehk@pierre-fabre.com
   Operating Hours：Monday to Friday from 9am to 6pm (Except Public Holidays）
7. If we have to contact you we will do so by writing to you via SMS at the telephone number or email at the email address you provided to us in your order.
8. The images of the products on our website are for illustrative purposes only. The product packaging may vary slightly from those images.
9. If you have become, or are an existing, Eau Thermale Avène The Club member, for every HK$1 spent on any goods purchased under this platform, Membership points in respect of any order will be only awarded at the time of collection of the goods. Any points collected under this platform will be subject to terms and conditions of the Eau Thermale Avène membership scheme .
10. We will only use your personal information as set out in our website.
11. Eau Thermale Avène reserves the right to amend the terms and conditions without prior notice.
12. All matters of dispute are subject to the final decision of Eau Thermale Avène.