I have read and agreed to the Terms & Conditions of this promotion
OUR TERMS OF SALE
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which Pierre Fabre Dermo-Cosmetique Hong-Kong, with registered address at 72, Gloucester Road, Wanchai, Hongkong, supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Language. These terms are only available in English and Chinese. No other languages will apply to these terms. In the event of a discrepancy between the English and Chinese versions, the English version shall prevail.
2. HOW TO CONTACT US
2.1 How to contact us. You can contact our customer service by email or phone as below:
Telephone：+852 2267 5738
Email：avenehk@pierre-fabre.com
Operating Hours：Monday to Friday from 9am to 6pm (Except Public Holidays)
or messaging us at Eau Thermale Avene Hong Kong Official Facebook Page.
2.2 How we may contact you. If we have to contact you, we will do so by writing to you via SMS at the telephone number or email at the email address you provided to us in your order.
2.3 “Writing” includes emails and SMS. When we use the words “writing” or “written” in these terms, this includes emails and SMS.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when payment for the products is made successfully, at which point a contract will come into existence between you and us. Once payment for the products is made successfully, you would normally be directed to a page indicating payment success and your “Order” page would list your order as “Ordered Items”. Subject to the circumstances set out in clauses 5.1, 6 and 9 below, all orders once successfully made cannot be cancelled, refunded nor exchanged.
3.2 If we cannot accept your order. If we are unable to accept your order, a landing page indicating that the order has not been placed will normally appear in default and we will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because of any credit issue on your credit card, because we have identified an error in the price or description of the product or because we are unable to meet a collection time you have specified.
3.3 Your transaction ID. We will assign a transaction ID to your order and tell you what it is when we receive your order request. It will help us if you can tell us your transaction ID whenever you contact us about your order.
3.4 We only sell to Hong Kong SAR. Our Website is solely for the promotion of our products in Hong Kong SAR.
4. OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. The product packaging may vary slightly from those images.
5. PROVIDING THE PRODUCTS
5.1 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not collected.
5.2 When you become responsible for the products. A product will be your responsibility upon order confirmation.
5.3 When you own products. You own a product once we have received payment in full.
5.4 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes; or
(b) update the product to reflect changes in relevant laws and regulatory requirements.
5.5 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and in each case the product is not available and we will refund any sums you have paid in advance for the product.
6. YOUR RIGHTS TO END THE CONTRACT
6.1 When you can end your contract with us. You may end your whole contract (i.e. the whole, but not part of an order) with us before you received the products and we will refund you in full for any products which have not been collected for following reasons:
(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the products may be significantly delayed and is not available because of events outside our control, and we have informed you about such delay;
(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, and in each case the products are not available.
7. HOW TO END THE CONTRACT WITH US
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by email to our customer care team at the email address set out in Clause 2.1. Please provide your name, home address, details of your order and your phone number. Our customer service team will contact you by phone or by email and finally confirm by email with you for the end of contract.
8. IF THERE IS A PROBLEM WITH THE PRODUCT
8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us using one of the methods set out in clause 2.1.
8.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you have collected, please contact us in person for arrangement within 14 days after your confirmed order using one of the methods set out in clause 2.1. The final confirmation of return for exchange shall only be accepted by email.
9. PRICE AND PAYMENT
9.1 Where to find the price for the product. The price of the product will be the price indicated on your order pages when you placed your order. The price is quoted in Hong Kong Dollars (HK$). 9.2 When you must pay and how you must pay. We only accept PayPal payment.
9.3 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know (see clause 2.1).
10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1 We are responsible to you for actual loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is an actual result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not actual or foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for products not compliant with the Sale of Goods Ordinance (Cap 26).
10.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. HOW WE MAY USE YOUR PERSONAL INFORMATION
We will use your personal information in order confirmation and arrangement on delivery only. All information will be collected, processed and stored according to law and our Privacy Policy.
12. OTHER IMPORTANT TERMS
12.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
12.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
12.4 Governing Law and Jurisdiction. These terms shall be governed by Hong Kong law and the Hong Kong courts shall have jurisdiction to resolve any dispute between us.
12.5 Entire agreement. These terms together with our current price displayed on the Website, collection details, contact details, privacy policy, set out the whole of our agreement relating to the supply of products to you.
12.6 If you are an existing member of Eau Thermale Avène The Club Reward Program, for any purchase in this online shop, you will be rewarded loyalty points based on your loyalty tier. The corresponding loyalty points will be added to your account around 7 working days after the collection of the products.
